Client Accounts Specialist II

Minimum Requirements:

• High School Diploma
• 3 years of direct billing or client account work for a law or professional services organization
• Proficiency in Excel
• Experience with accounting systems such as Elite Enterprise and/or Aderant
• Proficient in e-billing applications such as eHub or Bill Blast
• Accurate proofreader and have strong attention to detail
• Ability to work independently and is able to take direction well
• Strong communication and interpersonal skills to interact with staff and timekeepers
• Team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment

Preferred Requirements:

• Bachelor’s Degree in Accounting, Finance or similar field
• Billing experience in an international or global organization

What will your day look like?
You will work with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. You will edit, proofread, finalize, and submit invoices to clients on a monthly billing cycle, research client billing data and provide detailed analysis to attorneys and support staff. You will work as part of a team to provide a cohesive, full-cycle billing support solution for each lawyer.

For US clients, you will perform a variety of duties to support the full billing cycle to include preparing, reviewing, and editing proformas, seeking requisite approvals for deferrals, write-offs, and time transfers. You will gather and submit accrual information based on client requirements, research and resolve electronic billing rejections, and maintain an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. You will update and track changes to the requirements as necessary. You will track and resolve tickets assigned by the Accounting Service Desk on a daily basis, finalize invoices and submit directly to the client (per policy) or provide to attorneys for transmission to the client (per approved exceptions to policy), and include other billing information as needed. You will submit finalized invoices electronically based on client requirements. You will also serve as a point of escalation to more junior Specialists.

Additionally, for global clients, you will manage global client account assignments and liaise with international attorney and/or finance counterparts to obtain accurate accrual and forecasting information for monthly client reporting. You will follow up frequently with international counterparts to ensure that engaged locations stay within budget and issue invoices timely. You will troubleshoot issues with finance counterparts as needed. You will track and resolve tickets assigned by the Accounting Service Desk on a daily basis. You will also generate global client LEDES files for electronic billing based on client requirements.

To learn more about DLA Piper, please visit our website. 

We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success. 

General & Essential Job Expectations 
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
• Provide timely, accurate, and quality work product;
• Successfully meet deadlines, expectations, and perform work duties as required;
• Foster positive work relationships;
• Comply with all firm policies and practices;
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
• Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands, Work Environment, and Other Requirements 
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

Application Process:
If you have a request for an accommodation during the application process or have any questions about the process, please contact careers@us.dlapiper.com. Please add noreply@dlapipercareers.us to your list of safe senders.

Applicants must apply directly online instead of sending application materials via email.  

Agency applications will not be considered.