Desktop Support
- High School Diploma
- 2 years’ experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment
- Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software
- Working knowledge of MS Windows and network communication concepts
- Strong verbal and written skills required to communicate technical information to staff of all levels
- Good organizational skills required to track and resolve a variety of issues in a timely manner
- Detail-oriented and able to work quickly and accurately under tight deadlines
Preferred Requirements:
- MCP certification
- Flexibility to work overtime or irregular hours to complete certain tasks as needed
What will your day look like?
In this exciting opportunity, you will provide hardware and software assistance to employees and clients by answering questions or resolving computer problems in person, via telephone or electronically. This includes the installation, configuration and supporting of setups of hardware and software, such as desktops, laptops, Wyse terminal, printers & printing, word processing, electronic mail, and operating systems.
Your troubleshooting will include repairing network connectivity issues, restoring data, hard drive and display failures, printer problems and provide alternate, loaner equipment to ensure minimum disruption of work time. It includes the setup, support and maintaining inventory of laptops, desktops, monitors, and firm & personally owned mobile devices. All troubleshooting will require the creation and monitoring of Remedy tickets in the queue to document work activity.
You will also assist in training employees on the appropriate use of hardware and software to include the use of VPN, remote access, smartphones, etc. and perform regular meeting setups, in accordance with firm standards, to include the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations.
We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.
To learn more about DLA Piper, please visit our website
We are (DLA Piper) an Equal Opportunity/Affirmative Action employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Agency applications will not be considered.