Director of IT Operations

Minimum Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 10 years’ experience in IT
• 4 years of progressive leadership responsibilities
• Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT operations staff and aligns to the IT and business strategy
• Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives
• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts to the I&O workforce
• Proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support
• Proven experience or demonstrated knowledge of security products and best practices for Microsoft Windows systems
• Success in managing and monitoring both traditional I&O environments, such as storage, compute, Windows OS, MPLS networking, as well as emerging technologies, such as Cloud and SD WAN, that are optimized for agility
• Proven experience or demonstrated knowledge of networking protocols (WAN, LAN, WLAN, SD WAN and VOIP) and best practices for managing and monitoring those technologies
• Excellent service management planning and execution skills
• Experience in vendor and financial management

What will your day look like?

As Director of IT Operations, you will be responsible for the effective and efficient operational support of all vendor and internally managed IT infrastructure used to support all business processes across the enterprise. You will ensure the firm’s IT infrastructure is in compliance with Information Security, Disaster Recovery, Data Governance, and firm policies. In this role, you are also responsible for operational service management processes, KPIs and metrics to ensure quality, efficiency, productivity, and agility goals are achieved. You will lead the development of the I&O operations strategy, and ensure its integration with the broader IT and enterprise strategic plans.

You will be responsible for ensuring that the firm’s enterprise has the capability to support new technologies and maintain high levels of performance and reliability. You will build and maintain relationships with IT industry professionals to develop a clear understanding of business needs, respond quickly and efficiently to those needs, and ensure cost-effective delivery of IT services.  You will also develop and control the IT Operations annual operating and capital expenditure budget for I&O and manage expenses to stay within budget.

To learn more about DLA Piper, please visit our website

We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.

Agency applications will not be considered.