Help Desk Analyst

Information Technology
19000007 Requisition #
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EEO – Protected Veterans/Disability * DLA Piper is committed to providing reasonable accommodations for job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact our Recruiting Team.

The DLA Piper Business Operations Center LLC, a wholly owned subsidiary of DLA Piper LLP, is committed to attracting, developing, and retaining the best people across our practice and business service groups. We are looking for collaborative, results oriented people who enjoy working in a fast paced environment and have exceptional problem solving skills.

If you are a highly talented Help Desk Analyst, we want to hear from you! 

This position is located in the Business Operation Services Center, Tampa office. 

The Information Technology department provides 1st and 2nd level computer support and desk-side computer support, including hardware and software assistance, to end users. The IT team partners with DLA Piper management, lawyers and internal business units to devise and deploy solutions that improve the quality of the legal services we deliver to our clients as well as the efficiency of our firm’s business operations.

Our team is committed to providing industry-leading solutions and world-class service. We focus on innovation and our goal is to lead the industry by forging an environment that encourages and rewards innovation, creativity and achievement.

We have decades of experience and a proven track record in delivering excellent customer service, managing a secure and reliable operational environment and deploying industry-leading technologies.

Minimum Requirements:
  • High School Diploma
  • 2 years’ experience providing troubleshooting assistance in a Help Desk environment 
  • Working knowledge of a networked tracking system to create call tickets 
  • Experience working on a Local and Wide Area Network
  • Proficient with MS Office products in a networked environment
  • Strong verbal and written skills Good organizational skills 
  • Detail-oriented 

Preferred Requirements:
  • College degree in Information Technology or Computer Science 
  • Self-motivated in order to learn the firm’s existing and new software applications and hardware platforms
  • Flexibility to work overtime or irregular hours to complete certain tasks as needed

What will your day look like?
As a member of the Help Desk Team, you will provide assistance to employees and clients by answering questions or resolving computer problems, via telephone, electronically or in person when applicable. This includes the analyzing, troubleshooting and resolving of problems with business applications, hardware and software, mobile devices or other technical tools. You will monitor automated alerts generated by system management tools, provide effective resolutions and document all work requests in the appropriate tracking software.

To learn more about DLA Piper, please visit our website

We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.

Agency applications will not be considered.