Help Desk Analyst

Minimum Requirements:

• High School Diploma
• 2 years’ experience providing troubleshooting assistance in a Help Desk environment 
• Working knowledge of a networked tracking system to create call tickets 
• Experience working on a Local and Wide Area Network
• Proficient with MS Office products in a networked environment
• Strong verbal and written skills Good organizational skills 
• Detail-oriented 

Preferred Requirements:

• College degree in Information Technology or Computer Science 
• Self-motivated in order to learn the firm’s existing and new software applications and hardware platforms
• Flexibility to work overtime or irregular hours to complete certain tasks as needed

What will your day look like?
As a member of the Help Desk Team, you will provide assistance to employees and clients by answering questions or resolving computer problems, via telephone, electronically or in person when applicable. This includes the analyzing, troubleshooting and resolving of problems with business applications, hardware and software, mobile devices or other technical tools. You will monitor automated alerts generated by system management tools, provide effective resolutions and document all work requests in the appropriate tracking software.

To learn more about DLA Piper, please visit our website