Sr Manager Billing Administration
Minimum Requirements:
• Bachelor’s Degree in Accounting, Finance or similar field
• 8 years’ experience in an accounting or billing environment, preferably in a law firm or professional services organization
• 2 years’ experience managing service staff in a high-traffic, first level contact customer service setting
• Experience working with, establishing standards for, and managing a network tracking system to create, manage, report on and resolve call tickets and escalate support requests.
• In-depth understanding of Service Desk operations and using telephone and email support techniques particularly in the area of assisting users with immediate response requirements.
• Working knowledge of financial systems, specifically familiarity with invoice creation and electronic invoicing in legal systems such as Elite or Aderant
• Strategic, creative and innovative thinker
• Strong proficiency in MS Office
• Team-oriented and have ability to work effectively and collaboratively in fast-paced environment which may require long hours to meet workload needs
• Strong attention to detail
• Strong communication and interpersonal skills required to interact with staff and timekeepers
• Ability to troubleshoot and resolve complex problems
• Proven analytical skills
• Ability to lead and manage a diverse team and provide training an guidance to ensure consistent application of billing across the team
• Exercise sound judgment and decision-making skills
Preferred Requirements:
• Customer Service certification such as SDI, HDI, ITIL
What will your day look like?
In the Sr. Manager Billing Administration role, you will manage all aspects of the e-Billing, Service Desk and Billing Operations Support functions. You will be responsible for ensuring established service levels are met and exceeded through tracking and monitoring team metrics. You will identify areas for improvement and implement enchantments to process or practices. You will provide training to billing team members, lawyers and other support staff to ensure consistency in application across the firm.
You will ensure first-level support for all clients is timely, accurate and complete. You will review, aggregate and communicate relevant, critical service trending data to Billing leadership to assist with overall billing effectiveness. You will be responsible for ensuring the team meets or exceeds performance standards and metrics. You will execute process improvement solutions to billing problems, using data analysis, and optimization tools to support strategic process improvement plans.
We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.
To learn more about DLA Piper, please visit our website
Agency applications will not be considered.